Returns & Exchanges
At Music & Merch, we want you to rock your gear with confidence, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. Simply ensure all original tags are attached and the items are in their original condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Merch
Securely place the items in their original packaging, ensuring all hangtags and labels remain intact to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing